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(Available in Keynote
Presentations, Half-day Seminars, and Full-day Programs)
The Power of
Feedback teaches
you how to master the art of receiving feedback so you can improve your
performance, relationships, and career growth.
Peter's exciting
presentation on The Power of Feedback
begins with a brief review of research studies that show exceptional companies
have higher levels of feedback and debate than mediocre companies.
Unfortunately, the stark reality is that most people aren’t very good
at giving or receiving feedback. This applies both to positive feedback
(praise, thanks, recognition) as well as negative or critical feedback
(confronting poor performance).
In Peter's program,
audience members learn that feedback conversations are essential. They force
you to face reality, confront the problems that are causing your team to underperform,
and rise out of the swampland to a higher level of productivity – and a
more enjoyable work environment. With learning and practice, you can turn
your feedback conversations into productive dialogue that promotes strong
relationships and great results, rather than destructive discussions that
lead to mediocrity and frustration.
Program
Outline
- What is Feedback?
The
definition and history of Feedback.
- The Value of Feedback
Feedback is essential
to learning, developing your skills, building strong relationships, and
growing your career. At the organizational level, when you create an
environment of better feedback, you get fully engaged employees at all
levels who work more effectively and improve business performance.
- Seven Best Practices for Giving Feedback
1. Ask permission to
give feedback
2. Set a tone of energy and optimism
3. Focus on specific situations and behavior
4. Show appreciation and say thank you
5. Confront non-performance
6. Ask questions and listen attentively
7. Encourage and energize
- Six Best Practices for Receiving Feedback
1. Ask for Feedback
2. Recognize Personal Feedback Preferences
3. Set Your Attitude and Emotions
4. Practice Effective Listening Skills
5. Avoid Feedback Conversation Pitfalls
6. Effectively Handle Feedback You Disagree With
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"Thank
you for your entertaining presentation on The Power of Feedback. I was
fortunate enough to be able to attend, and found myself recommending your
tips and recommendations to friends and colleagues. I believe the feedback
message invaluable, and trust that those of us who attended the session are
practicing the lessons learned to foster a company that embraces the 'Power
of Feedback'."
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Elaine T. Cloutier
Lean Six Sigma Coordinator
Visteon
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