The Power of Feedback
Available in Keynote Presentations, Half-Day Seminars, and Full-Day Programs

“Thank you for your entertaining presentation on The Power of Feedback. I was fortunate enough to be able to attend, and found myself recommending your tips and recommendations to friends and colleagues. I believe the feedback message invaluable, and trust that those of us who attended the session are practicing the lessons learned to foster a company that embraces the 'Power of Feedback.'"
— Elaine T. Cloutier, Lean Six Sigma Coordinator, Visteon

iLove Feedback teaches you how to master the art of giving or receiving feedback
so you can improve your performance, relationships, and career growth.

Peter's exciting presentation on The Power of Feedback begins with a brief review of research studies that show exceptional companies have higher levels of feedback
and debate than mediocre companies. Unfortunately, the stark reality is that most people aren’t very good at giving or receiving feedback in business or in life. This applies both to positive feedback (praise, thanks, recognition) as well as negative or critical feedback (confronting poor performance).

In Peter's program, audience members learn that feedback conversations are essential. They force you to face reality, confront the problems that are causing your team to under perform, and rise out of the swampland to a higher level of productivity – and a more enjoyable work environment. With learning and practice, you can turn your feedback conversations into productive dialogue that promotes strong relationships and great results, rather than destructive discussions that lead to mediocrity and frustration.

Program Outline

What is Feedback?
The definition and history of Feedback.

The Value of Feedback
Feedback is essential to learning, developing your skills, building strong relation ships, and growing your career. At the organizational level, when you create an environment of better feedback, you get fully engaged employees at all levels who work more effectively and improve business performance.

Best Practices for Giving Feedback
Find Your Zone: “Put on your own oxygen mask, then help others.”
Get Smart: Check your purpose for giving feedback—is it for their improvement?
Create the message: Feedback must be specific and observable.
Deliver the Feedback: Ask for permission, show appreciation, share the feedback.
Encourage, Energize, & End Well: Offer support, encourage dialogue, say thanks.

Best Practices for Receiving Feedback
Ask for Feedback: “How am I doing?” becomes your mantra.
Set your Attitude & Emotions: How to get ready for anything.
Get in Feedback Stance: Practice effective listening skills.
How to Handle Feedback you Disagree with: The use of “questions” as judo.

iLove Feedback Online

How good are your feedback skills?
Take our free on-line assessment to discover how good your feedback skills are, learn more about the iLove Feedback program, or discover how you can become a iLoveFeedback trainer.

Link to our iLove Feedback website.